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Frequently Asked Questions

FAQs
Returns & Exchanges

returns & exchanges

What happens if my product arrives damaged?
returns & exchanges

Please note that TheHollywoodWatch is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Save all packaging materials and damaged goods before filing a claim.

What happens if my product arrives damaged?

Please note that TheHollywoodWatch is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Save all packaging materials and damaged goods before filing a claim.

What should I do if an item is missing from my order?

Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at TheHollywoodWatch.

How and when will I be refunded?

Our refund offer, within 14 days of purchase and has not been used, applies to products and services on our website. You can request a refund or get other assistance with your purchases at info@thehollywoodwatch.com

Returns
Returns & Refunds
Shipping & Delivery

shipping & delivery

How do I track my order?
shipping & delivery
You can expect a shipment confirmation email with all your tracking details once you have placed an order through TheHollywoodWatch. The shipping details will be sent to the email address registered with your TheHollywoodWatchAccount, or the email you used during the checkout process.

The tracking number will be active within 24 hours.

How do I track my order?

You can expect a shipment confirmation email with all your tracking details once you have placed an order through TheHollywoodWatch. The shipping details will be sent to the email address registered with your TheHollywoodWatch Account, or the email you used during the checkout process.

The tracking number will be active within 24 hours.

What shipping speeds are offered?

TheHollywoodWatch may have up to different shipping speeds and all available shipping speeds will show during checkout.

The speeds that show are dependent on those made available by the seller. If you do not see a particular shipping speed available at check out, the seller of the item has not provided it.

The speeds available and how long they take to deliver is:

☑ Standard – Should arrive 7 to 14 business days after shipment

When calculating the expected delivery time please take into account the processing time as well as the shipping speed.

Delivery Delays can occasionally occur.

What is covered in the FREE SHIPPING?

We offer Free Shiping Worldwide.
Delivery
Shipping & Delivery
My Account & Orders

my account & orders

How do I reset my account password?
my account & orders
You can simply go to the login screen and click on the ‘Lost your password’ link. Clicking on it takes you to password reset page where you can enter your username or email address to reset the password.

How do I reset my account password?

You can simply go to the login screen and click on the ‘Lost your password’ link. Clicking on it takes you to password reset page where you can enter your username or email address to reset the password.

How do I modify an existing order?

You can contact us via email as soon as possible in order to modify your order. If 24 hours passed you can not change it.

How do I use my promo code?

You can add your promo code in the cart section. Befor proceed to checkout.
My Account
My Account & Orders
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